BlueAnt Customer Service experience
Posted by Z on March 8th, 2009 - Tags: bluetooth, customer service, headset, warranty
The 7 month old BlueAnt z9i headset I own recently started to stop working, likely due to the earpiece loosening. I thought I would need to trash the device and switch brands – Jawbone 2 was at the top of the list. Before buying the Jawbone I decide to try contacting BlueAnt: BlueAnt Contact Us. To my surprise after ~3 minute phone call with one of their CSRs (who answered the phone immediatly – i.e. no IVR menus to navigate) I was told I would be emailed a replacement form and that once completed they would send me a new one. Impressive – good customer service! They did mention I could only do this once however. All in all, I hope the rest of the replacement process continues to be as smooth and easy. Stay tuned…
April 28th, 2009 at 7:56pm
So it’s been about 1.5 months but BlueAnt finally sent me a new headset. They probably would have done this in a matter of weeks vs. months, however they had a tough time tracking down the headset I sent them. Note: if you return something for warranty, get a tracking number. All in all, they made me a happy customer (save for the fact the product isn’t probably “consulting grade”/”road warrior” quality).