Boycotting Tumi
Posted by Z on January 4th, 2010 -
I recently sent in a Tumi T-Tech backpack I used for work. Over time the bag material began to fray which made it look “not-so-professional”. I could live with that but when a zipper broke on one of the main compartments I had to send it in for repair. I took it to Portland Luggage and for $15 they sent it in for me. Portland Luggage didn’t guarantee me Tumi would do anything though and tried to sell me a Briggs and Riley.
I have owned a Briggs and Riley before and liked it, but decided to wait and see what Tumi would do for me. The bag that I sent in costs ~$300. Tumi said that bag was warranted for only 3 years and that time was up. Needless to say I wasn’t happy (but was happy I didn’t pay retail for the bag initially). They didn’t end up doing much – they told me they couldn’t repair the bag (a zipper?! come on!) and offered me a 30% discount on a new bag. I told them I didn’t feel like spending money on a new bag every three years so asked them to simply ship the bag back to me/Portland Luggage. Buyer beware – make sure you know your warranty duration (Briggs and Riley’s is lifetime). Based on Tumi’s and their response to my repair request I will never be buying a piece of their luggage again and will recommend Briggs and Riley instead (that bag worked very well when I owned it).
FYI: Tumi # I called –> 800-322-8864, for repair press 3