Z’s Blog - it’s a matter of perspective…

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Archive for the 'People' Category

People, Passion, Work (and Play?) - Zappos onboarding - the gold standard

Posted by Z on 20th May 2008

A gentleman I recently worked with today fwd’ed me this article which completely resonated with me:

Why Zappos Pays New Employees to Quit—And You Should Too - Harvard Business Online’s Bill Taylor

I think the onboarding process at Zappos is great - it gives those who have an interest a very healthy does of the company, and then weeds out those not passionate about the job.  Companies reputations are built on its leaders, but also by the troops on the ground.  Zappos recognizes this it seems and has instituted a process to ensure it has people that really want to work for it.  I’d guess that it’s a snowball effect as well - that is, the onboarding process is also a team building exercise to some extent, and I’d bet that many of the people not only like what they do, but who they work with while they do their job.  Many probably are not only colleagues, but friends.

Posted in Work, People | No Comments »

Good to Great - detailed book review (WIP)

Posted by Z on 14th May 2008

This is a start to my detailed book review of Good to Great by Jim Collins.

Good to Great – In Review

Introduction

Below you will find my raw (caveat: not completely polished) notes about the book. The notes consists of thoughts about the book contents itself, the thoughts book spurred from within me, and questions for which most of I do not have answers to, only associated philosophies. I organized my notes by chapter with a closing note related to my overall thoughts about the book.

Overall Thoughts

Discipline is a key theme throughout the book. I agree that to be great, one must be disciplined. It is a differentiator between those who lead and those who follow. The interesting thing to me is that discipline tends to imply a high amount of work. When I think discipline two things jump into my thoughts: the military and professional athletes. Both have discipline, but I’d argue the two are quite different. One requires a driver to instill discipline in the others, while (some) the professional athletes discipline themselves – almost involuntarily. Some athletes simply have their passion become their discipline, and therefore, to be disciplined doesn’t take “work”, it becomes play, it becomes fun. These points speak to the fact that by following one’s passion, their true passion, they will be successful. It’s almost a universal law by definition: If passionate, you are disciplined, and you will succeed. If you fail, you have falsely identified your passion.

Chapter 2 – Level 5 Leadership

Page 17: I loved the quote by Harry S. Truman at the beginning of the chapter – “You can accomplish anything in life, provided that you do not mind who gets the credit.” It made me think of the type of leadership by which I like to try to live by. I stress “try” in that sometimes ego gets the best of me. It is truly a great leader who can be self-confident and humble enough to not “need the (ego) feed”. Perhaps that type of leader has an ego fed from within. Besides, the people around you, those who you work with, know you, your capabilities, and passions – there isn’t a need to advertise who has done what, it is known, or in some cases, comes to be known.

Chapter 3 – First Who… Then What

Page 42: The quote at the end of the first paragraph states: “Great vision without great people is irrelevant.” This very much aligns with my philosophy that success starts with having the right people. This became part of my philosophy after a friend, who upon graduating from business school asked for my advice on whether she should be more focused on making sure the company she joined had the right idea (i.e. one she believed would work) or that it had the right people. We debated the question for a bit, but no matter the perspective taken, it still comes down to the having the right people. Fact is, the “right” people will not only generate the right ideas, but they’ll be able to ensure they don’t stay just ideas, but are instead realized.

Page 44: What caught my attention on this page was the concept of getting “… the wrong people off the bus.” Collins states that getting the right people on the bus is “… nothing new.”- neither is getting the wrong people off the bus. The thing is that good leaders know who their best people are and who their worst people are. For example, having worked at my fair share of large healthcare insurers and their senior leadership, I have seen leadership blatantly call out their worst people, yet leave them in critical roles on which the success of the company depends. A couple points related to the “off the bus” topic: 1) at a minimum one Level 5 leader must be present for this action to possibly take place 2) even if 1) is satisfied, if a company has a very large amount of people which need to get off the bus, this process can take many months, likely even years. I’d like to hear Collins general thoughts on how, for example, a large healthcare insurer with say 50% of it’s workforce clearly not producing, would get these people off the bus without minimal shareholder and customer impact. For example, one could argue that the company’s Level 5 leaders would only need to remove the weak leaders and new strong (Level 5) leaders could then turn the other employees around. Additionally, page 53 strengthens the point that those who aren’t achieving need to be removed from the bus, in that they not only aren’t achieving success, but they impede those who are achieving. Removing the wrong people from the bus also ties into the discipline and rigor pieces Collins writes about. Something that takes a long time, will take a significant amount of discipline. To quote page 52: “ To be rigorous, not ruthless, means that the best people need not worry about their positions and can concentrate fully on their work.”

Chapter X – not done yet…

Page X: xxxx

About the Author:

Zachary has been a technology fanatic since he first laid his hands on an Apple IIe when in high school. Upon graduation from the University of Michigan Zachary went to work for Intel where he found his passion of being a liaison between business and technology people, helping both better understand one another. As the waves of the Internet swelled Zach decided to take part, leaving Intel and joining Akamai Technologies. After helping businesses better leverage the Internet at Akamai, Zachary decided to join Diamond Consultants where he helps clients better use technology to improve operations and support growth strategies. It should be noted that Zachary’s first focus is on people, as he believes that to do great things it first requires great people, as they are the creators of business and technology. To put together a great meal, one must first ensure the ingredients are of the highest quality.

 

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Pages Referenced:
17, 42, 44, 52-56, 58, 61, 73, 121, 128, 129, 134, 138, 141, 142, 144, 147, 148, 152, 168, 172, 176, 184, 182-184, 192, 205

Posted in Books, People | No Comments »

How to stop complaining

Posted by Z on 10th December 2007

After complaining this afternoon I thought I’d lookup some thoughts on how to stop - check out Tim’s advice on it here:  Real Mind Control: The 21-Day No-Complaint Experiment | The Blog of Author Tim Ferris.  If the link is broken, just remember, no complaining! :-)

Posted in Work, Health, People | No Comments »

Gapminder - a must see! (Edward Tufte would be proud)

Posted by Z on 18th November 2007

Gapminder - Gapminder World 2006 - my sister sent me a link to a video that talked about this technology/effort.   You can view the video on YouTube, but should check out the technology yourself. As their website states, they are a non-profit venture for development and provision of free software that visualise human development.  If only healthcare companies would sign up for something like this - can you imagine connecting the 5 largest healthcare insurers databases to some tool like this?  or better yet - all of the RHIO’s that will be out there?  Very cool stuff.

Posted in Health, People, Technology | 1 Comment »

What healthcare companies really want…

Posted by Z on 18th November 2007

is now becoming available. After reading my friend David’s blog I saw that he referenced this article - Slashdot | Two Companies Now Offering Personal Gene Sequencing. It’s about how one can now get their genome decoded and thus obtain their risk profile for certain health risks. Now that’s a sure way to get, or in some cases a sure way not to get, health insurance. “Sorry Mr. Johnson, you have been proven to be to high of risk and we will not be able to offer you insurance.”  This happens every day already, although most of the decisions require actuary assistance.  Today’s risk based profiling will soon be a thing of the past, as evidence and scientific based profiling will soon be the standard. On the flip side, it’ll be good to be able to know one’s chances for developing certain health issues.

Posted in Health, People | No Comments »